For all customers outside the European Union. When returning a product for exchange or refund make sure to notify your local customs office so they can refund you the tax and customs fee or prevent you from having to pay it twice – as this isn’t anything we can control from our side. Shipping costs All customers pay the return-shipping fee. If you send back a faulty product please contact us first so we can send you a return label. It is very important that we receive this information, as we are not always able to reimburse you for the shipping costs afterwards. Receiving a refund Your refund will be credited to the credit card used when you placed your order. Additional duties and/or taxes will not be refunded.
All items are insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. The customer bears the responsibility for items during returns and exchanges.